How well networks serve real users, measured by speed and responsiveness on mobile and fixed broadband.

• Built from large-scale, independent, crowdsourced network measurements.
• KPIs: download speed, upload speed and latency.
• Each KPI is normalised to 0-100 between a "good" and a "poor" threshold, then combined.
• Mobile and fixed broadband are scored separately and merged into one Coverage score.

How fast and reliably content and services reach users.

• Infrastructure = 50% CDN score + 50% Endpoint score.
• CDN score covers download throughput from in-country test nodes.
• Endpoint score measures time to first byte (TTFB) and total time for the service endpoints web apps depend on, tested across different URIs of different web apps.
• Total time includes DNS resolution, connection setup and the full response from in-country test nodes.

How users experience and feel about apps across categories.

• App = Vox score + User journey score.
• Vox is sentiment from user reviews and posts on Play Store, App Store, X and Reddit.
• User journey comes from automated web journeys that capture page load time per page and end-to-end time per run.
• Each page is scored linearly between a "good" and a "poor" time threshold, with equal weight for every page.

Measures the performance of LLM/AI models serving this market on a 0-100 scale.